Delivery
Shipping Policy
Last updated: March 2026
Every piece that leaves our studio is a singular object — irreplaceable by definition. We ship accordingly. All orders are insured, signature-required, and packed to protect the stone and the setting through every leg of transit.
By Product Type
Diamonds & Loose Stones
All loose stones ship with their original grading certificate (G.I.A.) sealed inside the package. Signature is required at delivery — no exceptions. We do not leave stones unattended.
Exotic Opals
Opals are packed in padded stone boxes with humidity-stable materials to prevent dehydration during transit. Ethiopian Welo opals and Australian opals are treated with particular care given their sensitivity to temperature and pressure changes.
Ready-to-Wear Pieces
Finished jewelry ships in our branded presentation box, wrapped and secured inside a rigid outer shipping carton. Signature required at delivery.
Custom & Bespoke Commissions
Commission delivery is scheduled directly with you once the piece is complete. We will contact you to confirm a delivery date and time that works for your schedule. We never ship a commission without your confirmation.
Shipping Details
Insurance
Every shipment is fully insured for the declared value of the piece or stone. In the unlikely event of loss or damage in transit, we will work with the carrier to file a claim on your behalf. Please retain all original packaging until the claim is resolved.
Signature Requirement
All deliveries require an adult signature. If no one is available to sign, the carrier will leave a notice and attempt redelivery. After two failed attempts, the package will be held at the nearest carrier facility for pickup. We cannot redirect or release a shipment without a signature.
Packaging
Loose stones ship in certified stone envelopes or padded stone boxes sealed inside a tamper-evident outer package. Finished pieces ship in our House of Yusei presentation box inside a rigid outer carton. We do not use soft mailers for any jewelry or stone shipment.
International Shipping
We ship internationally to select countries. International orders may be subject to customs duties, import taxes, and brokerage fees imposed by the destination country — these are the responsibility of the recipient. Delivery timelines for international orders vary by destination and customs processing, typically 7–14 business days. Contact us before placing an international order so we can confirm availability and provide an accurate shipping estimate.
Processing Time
In-stock loose stones and ready-to-wear pieces typically ship within 1–2 business days of order confirmation. Custom commissions ship upon completion — your timeline will be confirmed at the start of the commission process. Orders placed on weekends or holidays are processed the next business day.
Tracking
You will receive a tracking number by email once your order ships. We recommend tracking your shipment closely and being available on the expected delivery date. If you have concerns about your shipment, contact us at [email protected] and we will follow up with the carrier directly.
Questions about your shipment? Reach us at [email protected] or call +1 414 397 1701. We are available Monday through Friday, 8am–6pm, and Saturday 8am–3pm.